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Debunking Myths Surrounding VoIP Capability

By: C Spire Staff on Jan 3, 2019 3:16:59 PM

Images_FacebookThe clear majority of businesses have used traditional phone systems in the past. Because of those experiences, there are often inaccurate assumptions made about Hosted VoIP’s communication capabilities. Here are a couple of misconceptions that you should know:

Myth No. 1: Poor reliability.
"If my internet goes down, my phone system goes down, too."

False. If your VoIP vendor uses multiple data centers, your VoIP phone system never goes down but is rather distributed among the different servers at the different data centers. You get the ultimate redundancy with Hosted VoIP. And if for some reason your company’s building were destroyed by a disaster, a strong Hosted VoIP provider would reroute all of your calls immediately to cell phones or other offices so that customers never know there is a problem.  The vendor should be able to route those calls to different phones depending on the type of call that comes in. This can all be done in minutes, not hours or days.

Pro tip: Make sure your provider has a service level agreement (SLA) in place for this type of switch so that your business can have the confidence needed to ensure they are immune to almost any type of catastrophe that might come your way.

A prime example ...

In the winter of 2017, Mobile, Ala., had one of the worst ice storms the city had ever experienced. The 20-degree temperatures and ice grounded people in their homes, made driving impossible for several days and devastated many in the business community who weren’t able to get into their offices to switch their premise-based phone systems online remotely.

[Get the Guide: Four Criteria for Choosing a VoIP Provider]

C Spire Business had a client that worked with us to implement and maintain their VoIP communications prior to the ice storm, and they were based in Mobile. Fortunately, because they had VoIP when the storm hit, they were able to keep all of their employees working from home, simply by having us reroute their calls by type of call and where it came in on the phone tree.  And this was able to be done in minutes, not days.

If this client had been on a traditional PBX system, clients calling in would have received a busy signal until the PBX was brought back online, or until the power was restored.  With VoIP, we rerouted half their calls to their second office in Panama City, and the rest of the calls were managed by employees trapped at home by the weather.  Managed VoIP provides reliability in ways that premise-based phone systems simply can’t accomplish.

Myth No. 2: Not a good fit.
"I’m a small business, so Hosted VoIP isn't right for me."

False. The right provider can share with you examples of the small- to medium-size clients they are partnering with on Hosted VoIP and how it's helped them.  On traditional phone systems, if a small business purchases two lines, then only two people can be on the phone at any given time. If a call comes in when those two people are on the phone, the caller will get a busy signal. Conversely, a Hosted VoIP client has no “lines” but rather calls that just keep coming in and can be directed anywhere such as holding in a queue, going to different voicemails, or even being rerouted to an answering service or a person at another office.

Additional Resources 

VoIP 101: Understanding the Basics - Do you want to better understand VoIP? Learn more in this blog post.

A Guide: 4 Criteria for Choosing a VoIP Provider - Many businesses are not satisfied with their VoIP provider, and for good reason. VoIP has been treated by some as a one and done service. But the right VoIP provider will not only custom tailor VoIP to your specific business needs, it will provide training and much more. Learn how to choose the right VoIP provider with this free guide: 4 Criteria for Choosing a VoIP Provider.

Topics: Industry News, voip, Hurricane


CONSIDER IT MANAGED. C Spire Business is the nation’s first full-stack managed solutions provider, capable of offering advanced connectivity, cloud, software, hardware, communications, professional services, cybersecurity, business continuity, and technology support in a single, seamless IT solution portfolio. The result is smarter. Faster. More secure. From desktop to data center, we meet you wherever you are and take on your biggest technology challenges.