VoIP 101: Understanding the Basics

By: C Spire on Jun 5, 2020 11:28:00 AM

You don't know VoIP. Well, maybe not.

VoIP is a robust communication tool that gets a bad rap when its businesses aren't fully taught how to use it. So let's start with the basics and work our way through a few VoIP myths as well as the realistic expectations you should have of your VoIP provider. (BTW, your expectations are probably too low.)

What is it?

Voice-over-Internet Protocol (VoIP) is a complete business phone system. This communication technology allows voice calls to be digitized and transmitted over IP networks, such as internet, rather than through regular telephone circuits.

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VoIP vs Standard Infographic-01One of the significant advantages of using the connectivity of the web for calls is that they can be transmitted to virtually anywhere there is an internet connection and telephone software or device.

The experience of a VoIP call is so much like that of a regular phone that most people aren't aware they’re using an IP network. And the sound quality of a VoIP call is typically much better than traditional phone lines. On the surface, everything functions like a normal phone system, except it all takes place over the internet instead of a traditional landline.

Compare the technology

Traditional phone calls travel through copper lines over the world's collection of interconnected Public Switched Telephone Network (PSTN), both commercial and government-owned. VoIP, on the other hand, routes voice calls over the internet, using IP networks and Local Area Networks (LANs) to make the service possible.

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Conventional landlines open circuits from the call’s location all the way to its receiver. The complete circuit must remain open for the duration of the call, and the further a call travels, the more circuits have to be opened to maintain the call — that’s why long-distance phone calls are so expensive.

In contrast, with a VoIP call, a voice is converted into a data packet, and those data packets are sent to the call’s receiver. These packets don’t have to travel together and often take a variety of routes to their destination. Their flexibility makes them more efficient than traditional phone calls and thus, less expensive.

Hosted VoIP

Hosted VoIP is fully managed by a provider, meaning the customer does not have to maintain any of the equipment needed to support their VoIP services.

And one of the greatest benefits of hosted VoIP is that it breaks down silos between email, video conferencing, screen and file sharing, phone calls, and instant messaging because it's all integrated into one system. This integration provides businesses of all sizes sophisticated communication capability that is not readily available with traditional phone systems.

Pro tip: Organizations usually save money by switching to hosted VoIP simply because they avoid paying for an internet connection in addition to maintaining a traditional phone system.

Internet & phone bundles + real support

C Spire Business is an industry leader in customer support for internet, VoIP phones and managed services. We have a wide range of internet and VoIP phone options available in Tennessee, Mississippi and Alabama, plus the customer support to back it up.


READ NEXT: Dealing with awful customer support?
Here’s how internet and VoIP providers can do better.


Topics: VoIP

Insight. Experience. Your IT partner. C Spire Business is a managed solutions provider that brings together a team of specialized IT experts to deliver a wide range of technology services for your business. We collaborate with your team to provide new ideas and technologies that keep you prepared for the future. From cloud services to VoIP, our engineers work with you to offer customer inspired IT solutions focused on your needs.

The information contained in this site is provided for informational purposes only, and should not be construed as legal advice on any subject matter.

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