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Customer Success Managers bridge gaps and resolve issues

By: Christina Southern on Jul 14, 2020 1:42:17 PM

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The business internet industry struggles with strong customer support. Learn why here. But C Spire Business' technical support team touts a 98 percent customer satisfaction rate. How do we do it? Well, our technical support team is the best of the best. But we also have a trump card - our Customer Success Managers.

Meet the team

The technical experts supporting our internet, VoIP and managed services include system administrators, engineers, architects and project managers. These regionally based groups not only possess excellent communication skills, they also hold more than 175 specialized certifications with vendors such as Amazon Web Services, Cisco, Citrix, Dell EMC, Microsoft, RedHat and VMware.

The upper hand

The role that truly gives our customer support team an upper hand is the Customer Success Manager (CSM). Their main goal is to ensure clients are successful with C Spire products and solutions. CSMs bridge gaps, resolve issues and maintain proactive communication with their customers. And since CSMs are not part of our sales team, customers are confident that their CSM's recommendation of a product or service is for their good instead of meeting a sales quota.

What’s that mean for you?

No matter the complexity or scope of the project, C Spire Business can handle it with ease. From VoIP and internet services to cloud and managed IT, our system admins, engineers, project managers and CSMs are serious about their work, value relationships and getting things done the right way.

We asked a few of our customers how their C Spire Customer Success Manager is helping them, and here’s what they said:

Colin Clark-1"Thank you, C Spire Business, for putting Colin Clark on our side! He is detail-oriented and a huge help with our VoIP phones and internet. Colin is always looking out for us, considering what's ahead without trying to upsell us. We didn’t get a Customer Success Manager with other providers. He’s made all the difference for us."

Vickie Mason, Office Manager
Greater Pearlie Grove Missionary Baptist Church

[Get Internet & Phone Bundles >> ]

Tim Foster mug“Excellent customer service from each of our suppliers is critical when operating our large business with many moving pieces. We need to be able to easily access someone who not only understands the IT business, but also our own. Tim Foster, our Client Success Manager at C Spire, is exceptional.  His willingness and ability to listen carefully to our needs, understand our business and be fully engaged in any technology situation is a key element to our IT success.”

Robert Rogers, Sr. EVP
VOA Southeast Inc.

 

Meadows_Steven_0288a_4x5“My principle contact with C Spire is Steven Meadows.  His accessibility has been remarkable, and he has facilitated results. His service is part of the C Spire product and significantly increases its value. Because of Steven, for us, C Spire has delivered.”

Jeff Sinclair, IT Manager
Dunn Companies

Internet & Phone Bundles + Real Support

C Spire Business is an industry leader in customer support for internet, VoIP phones and managed services for businesses of all sizes. We have a wide range of options available in Tennessee, Mississippi and Alabama, plus the customer support to back them up.

LEARN MORE >

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Topics: Customer Support


Insight. Experience. Your IT partner. C Spire Business is a managed solutions provider that brings together a team of specialized IT experts to deliver a wide range of technology services for your business. We collaborate with your team to provide new ideas and technologies that keep you prepared for the future. From cloud services to VoIP, our engineers work with you to offer customer inspired IT solutions focused on your needs.

The information contained in this site is provided for informational purposes only, and should not be construed as legal advice on any subject matter.

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