The business IT industry struggles to provide quick and consistent customer support, but not at C Spire Business. Our technical support team touts a 98 percent customer satisfaction rate. How do we do it? This team is the best of the best, and, most importantly, we have a secret weapon: Customer Success Managers.

IT support is IT support, right? Nope.

An IT company with a strong support strategy doesn’t just plow through service ticket after service ticket. It helps customers meet their business goals.

What does that look like? For starters, it’s 24/7 support. It’s also a regionally based group of trained IT professionals assigned to your business who don’t just respond to service calls, but personally know your company.

Here are 3 tips for making sure your IT provider is part of your team:

Excellent IT customer support is critical for business success, which makes it a real problem when technology companies exaggerate their abilities. And, no, the promise of a 1-800 support line bot to return your call in 24 hours is NOT the 24/7 support. Unfortunately, it's the small to medium businesses that suffer most when IT providers fail them.

In Tennessee and Alabama, C Spire Business isn't a name you see on every corner. Not like it is in Mississippi, where we provide internet access to hundreds of rural communities, IT solutions to companies large and small, and bring free technology education to thousands of students.