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C Spire's secret weapon on the technical support team? Customer Success Managers.

By: Christina Southern on Apr 5, 2022 1:26:00 PM

The business IT industry struggles to provide quick and consistent customer support, but not at C Spire Business. Our technical support team touts a 98 percent customer satisfaction rate. How do we do it? This team is the best of the best, and, most importantly, we have a secret weapon: Customer Success Managers.

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Topics: Customer Support

Is your IT provider on your team? 3 tips to find out.

By: Christina Southern on Apr 1, 2022 1:30:00 PM

IT support is IT support, right? Nope.

An IT company with a strong support strategy doesn’t just plow through service ticket after service ticket. It helps customers meet their business goals.

What does that look like? For starters, it’s 24/7 support. It’s also a regionally based group of trained IT professionals assigned to your business who don’t just respond to service calls, but personally know your company.

Here are 3 tips for making sure your IT provider is part of your team:

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Topics: Cloud, Fiber internet for businesss, Customer Support

Awful customer support? IT providers can do better.

By: Christina Southern on Aug 28, 2020 1:10:00 PM

Excellent IT customer support is critical for business success, which makes it a real problem when technology companies exaggerate their abilities. And, no, the promise of a 1-800 support line bot to return your call in 24 hours is NOT the 24/7 support. Unfortunately, it's the small to medium businesses that suffer most when IT providers fail them.

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Topics: VoIP, Fiber internet for businesss, Customer Support

Don’t know C Spire Business? It’s OK, you will.

By: Christina Southern on Jul 21, 2020 2:00:00 PM

In Tennessee and Alabama, C Spire Business isn't a name you see on every corner. Not like it is in Mississippi, where we provide internet access to hundreds of rural communities, IT solutions to companies large and small, and bring free technology education to thousands of students.

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Topics: Customer Support

C Spire Business is a privately-held telecommunications and technology company driven to deliver the best experiences in wireless, fiber internet, and business IT solutions such as internet, VoIP, cloud and managed services. Read more news releases and announcements at cspire.com/news. For more information, visit cspire.com or find us on Facebook, Twitter or Instagram.

The information contained in this site is provided for informational purposes only, and should not be construed as legal advice on any subject matter.

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