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Is your IT provider on your team? 3 tips to find out.

By: C Spire on Sep 28, 2021 1:30:00 PM

IT support is IT support, right? Um, no. It’s not all the same. An IT company with a strong support strategy doesn’t just plow through service ticket after service ticket. It helps customers meet their business goals.

What does that look like? For starters, it’s 24/7 support. It’s also a regionally based group of trained IT professionals assigned to your business who don’t just respond to service calls, but personally know your company.

Here are 3 tips for making sure your IT provider is part of your team:

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Topics: Cloud, Fiber internet for businesss, Customer Support, Kirk Herbstreit

Awful customer support shouldn’t be the norm. Here are 3 fair expectations of IT providers.

By: Christina Southern on Aug 28, 2020 1:10:00 PM

Excellent customer support from vendors is a critical need for businesses. So, it’s a real problem when industry leaders exaggerate their abilities to provide strong technical support. Sorry, but calling a 1-800 number only to be told someone will respond within 24 hours is not the 24/7 support many companies tout. Unfortunately, it's the small and medium businesses that suffer most with these claims by large providers.

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Topics: Customer Support

Don’t know C Spire Business? It’s OK, you will.

By: Christina Southern on Jul 21, 2020 2:00:00 PM

In Tennessee and Alabama, C Spire Business isn't a name you see on every corner. Not like it is in Mississippi, where we provide internet access to hundreds of rural communities, IT solutions to companies large and small, and bring free technology education to thousands of students.

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Topics: Customer Support

Customer Success Managers bridge gaps and resolve issues

By: Christina Southern on Jul 14, 2020 1:42:17 PM

The business internet industry struggles with strong customer support. Learn why here. But C Spire Business' technical support team touts a 98 percent customer satisfaction rate. How do we do it? Well, our technical support team is the best of the best. But we also have a trump card - our Customer Success Managers.

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Topics: Customer Support

C Spire Business is a privately-held telecommunications and technology company driven to deliver the best experiences in wireless, fiber internet, and business IT solutions such as internet, VoIP, cloud and managed services. Read more news releases and announcements at cspire.com/news. For more information, visit cspire.com or find us on Facebook, Twitter or Instagram.

The information contained in this site is provided for informational purposes only, and should not be construed as legal advice on any subject matter.

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