Upgrading your connection to the world shouldn't disrupt everything in yours. But still, many internet users would rather stay with their current providers than change. In fact, 43 percent of them avoid switching for the hassle alone.
That means nearly half of internet users could be missing out on broadband innovations like fiber internet, which has the bandwidth and speed to power dozens of connected devices and transform households. And it shouldn’t be that way.
So, how can your internet provider earn your trust to ensure a smooth transition? Here are three rules of thumb to look for when choosing a provider.
Leave no trace
Although fiber lines can be strung along above-ground utility poles, the most ideal way to serve a neighborhood is to bury it underground where weather can’t damage it like you often see with traditional electrical, phone and cable lines.
During this phase, you’ll see trucks and equipment marking utility lines, drilling holes in the right-of-way and running fiber through conduit pathways underground.
The ideal: Crews should try to avoid disturbing landscaping and lawns, but where it’s necessary everything should be put back the way they found it.
Bottom line: You should expect complete respect of your community and property.
Everyone has a story like this: You made an appointment with an internet company, took time off from work and rearranged your schedule to be home. Then no one showed. Or, they showed up 45 minutes late with no call or explanation. Even worse — they gave you a four-hour window when they might be there, and still blew you off. Better luck tomorrow!
An internet provider shouldn’t take its customers for granted. You should expect that appointment times are accurate or windows are short. Your time is valuable, and it should be treated as such.
The ideal: Online scheduling that allows you to choose a day and time that works for you is the best scenario, provided the company backs it up with strong, local customer service.
Bottom line: Fiber internet may be worth waiting around all day, but you shouldn’t have to.
On the installation
Getting fiber to your home from the main line involves a little more digging, but the same rules apply. It should be done with great care. Once the provider’s installer is ready to pull the fiber into the home, they should be mindful to not track dirt or mud onto the floors or disturb your home.
Now that fiber is connected to your home, the technician should be friendly and helpful, and get you online right away with your new, lightning-fast internet. Your installer should be able to advise you on WiFi routers and where to place them to get the best service throughout the home.
The ideal: You get top-notch customer service from a technician who’s on time and on point with your new fiber service.
Bottom line: Choose a provider that exceeds your expectations.
If these steps seem easy, it’s because they are. With an experienced, and truly customer-focused internet service provider, you can expect respect from beginning to end.