Internet-based phone service sounded like the perfect solution for companies wanting feature-rich telecommunications a few years ago. But as many soon discover, VoIP can be a letdown. To be more precise, VoIP providers who don’t deliver on their promises are a letdown. I talked with Risher Robertson, an IT industry expert with 10 years of experience, to better understand the problems businesses with bad VoIP providers face. Here’s what he had to say:
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