Knowing when it’s time to move from cable to fiber internet isn’t always straightforward. Slow, lagging internet can feel normal when cable speeds are all you’ve known.

The majority of today’s businesses are working in the cloud.

Studies show that you and your fellow business leaders are using cloud technology for large file storage, data hosting, disaster recovery, communication apps, telephony services and much more. That means you need immediate and consistent internet access to the cloud. Period.

Traditional internet is failing your business. But, to be fair, it’s not cable internet’s fault. You’re simply asking too much of it. It’s not up to the task of performing like fiber internet.

No one wants to make a call for help when they can quickly get results with a self-service portal.  

In the IT world, a self-service account management portal allows you to quickly add services or products, make bill payments, submit support tickets and check your billing history. All without leaving your desk.  

If you’re in the market for an IT provider, put a self-service portal on your list of criteria.

Long, thin strands of pure glass about the size of a human hair are the foundation of the world’s fastest internet, capable of connection speeds and bandwidth that is 300 times faster than traditional internet. When bundled together, these strands create a cable that allows information to travel through them in a beam of light over long distances.

Excellent customer support from vendors is a critical need for businesses. So, it’s a real problem when industry leaders exaggerate their abilities to provide strong technical support. Sorry, but calling a 1-800 number only to be told someone will respond within 24 hours is not the 24/7 support many companies tout. Unfortunately, it's the small and medium businesses that suffer most with these claims by large providers.