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C Spire's secret weapon on the technical support team? Customer Success Managers.

By: Christina Southern on Apr 5, 2022 1:26:00 PM

The business IT industry struggles to provide quick and consistent customer support, but not at C Spire Business. Our technical support team touts a 98 percent customer satisfaction rate. How do we do it? This team is the best of the best, and, most importantly, we have a secret weapon: Customer Success Managers.

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Topics: Customer Support

The truth about symmetrical internet speeds and your business

By: C Spire on Apr 5, 2022 9:41:26 AM

With speeds up to 300 times faster than traditional internet, fiber makes it easy to do business online. But before you sign up for just any fiber internet service, there’s something you need to know.

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Topics: Fiber internet for businesss

Is your IT provider on your team? 3 tips to find out.

By: Christina Southern on Apr 1, 2022 1:30:00 PM

IT support is IT support, right? Nope.

An IT company with a strong support strategy doesn’t just plow through service ticket after service ticket. It helps customers meet their business goals.

What does that look like? For starters, it’s 24/7 support. It’s also a regionally based group of trained IT professionals assigned to your business who don’t just respond to service calls, but personally know your company.

Here are 3 tips for making sure your IT provider is part of your team:

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Topics: Cloud, Fiber internet for businesss, Customer Support

Now is the time to lean into your cybersecurity strategy

By: Christina Southern on Mar 24, 2022 7:37:47 AM

The business world is on high alert. President Biden, the FBI and Department of Homeland Security are warning the private sector about potential Russian-sourced cyber attacks. The consistent theme? “Lean into your cybersecurity strategy,” said Conrad Bell, C Spire Chief Information Security Office. “While there might be more threats than usual, malware, phishing attempts, zero-day attacks, etc, are not new. A smart strategy that deploys layers of security is the best approach to today’s threats.”

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Topics: cybersecurity, C Spire AuthorITy

C Spire earns spot on elite list of highly certified solution providers

By: Christina Southern on Mar 23, 2022 9:00:00 AM

C Spire has again earned a spot on CRN’s 2022 Tech Elite 250 list. This annual list features IT solution providers of all sizes in the U.S. and Canada that have earned cutting-edge technical certifications from leading technology suppliers. This is C Spire Business’s 12th consecutive year to be named to the Tech Elite 250 list.

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Topics: awards, C Spire AuthorITy

Demystifying internet bandwidth for business

By: Jim Beaugez on Mar 10, 2022 7:19:30 AM

Bandwidth is one of the most misunderstood aspects of the internet. So, we’re going to step through what it really means and how it affects your internet experience.

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Topics: Fiber internet for businesss

C Spire Business is a privately-held telecommunications and technology company driven to deliver the best experiences in wireless, fiber internet, and business IT solutions such as internet, VoIP, cloud and managed services. Read more news releases and announcements at cspire.com/news. For more information, visit cspire.com or find us on Facebook, Twitter or Instagram.

The information contained in this site is provided for informational purposes only, and should not be construed as legal advice on any subject matter.

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