Voice over IP has a bad reputation with many organizations.

Some of the complaints include poor voice quality, lots of downtime, and clunky features. The problem with these complaints is that, in the right provider’s hands, they are completely untrue.

A few years ago, an internet-based phone system sounded like the right solution for companies wanting feature-rich telecommunications. But as many soon discovered, VoIP can be a letdown. To be more precise, VoIP providers who don’t deliver on their promises are a letdown. We talked with Risher Robertson, an IT expert with over 10 years of experience, to better understand the problems businesses with bad VoIP providers face.

Here’s what he had to say:   

When the COVID-19 pandemic sent schools searching for secure online learning tools, William Carey University was way ahead of the curve.