Christina Southern

Christina writes about business technology and telecommunications for C Spire. She has 15 years of experience in newspaper journalism and communications. Contact her at

Recent Posts

Dealing with awful customer support? Here’s how internet and VoIP providers can do better.

By: Christina Southern on Jul 8, 2020 3:23:44 PM

Excellent customer support from vendors is a critical need for businesses. So, it’s a real problem when industry leaders exaggerate their abilities to provide strong technical support. Sorry, but calling a 1-800 number only to be told someone will respond within 24 hours is not the 24/7 support many companies tout. Unfortunately, it's the small and medium businesses that suffer most with these claims by large providers.

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Topics: Customer Support

3 problems fiber internet solves for businesses

By: Christina Southern on Jul 8, 2020 12:09:00 PM

If your business is in the cloud, you need fiber internet. Its lightning-fast speeds and high bandwidth make it far more valuable to companies using the cloud than traditional DSL or cable internet. Here are three problems that fiber internet solves:

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Topics: Fiber internet for businesss

VoIP providers are failing clients. Here’s how.

By: Christina Southern on Jun 10, 2020 3:23:00 PM

A few years ago, an internet-based phone system sounded like the right solution for companies wanting feature-rich telecommunications. But as many soon discovered, VoIP can be a letdown. To be more precise, VoIP providers who don’t deliver on their promises are a letdown. We talked with Risher Robertson, an IT expert with over 10 years of experience, to better understand the problems businesses with bad VoIP providers face.

Here’s what he had to say:   

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Topics: VoIP

Data protection is complicated and expensive. These experts say it doesn’t have to be.

By: Christina Southern on May 12, 2020 5:37:19 PM

Our data protection experts have seen it all. Some of the greatest struggles they say clients face are extremely complex backup software to manage daily processes or limited budgets that force IT professionals to backup to unsecured storage targets that aren’t purpose-built backup appliances.

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Topics: data backup

5 ideas for creating great company culture with Microsoft Teams while working remotely

By: Christina Southern on Apr 20, 2020 11:36:47 AM

Let’s face it – there’s a shortage of fun in all our lives right now. Plus, feeling valued by our employers and connected to co-workers is more difficult as many of us are working from home. We looked around to find fun ideas for using Microsoft Teams videoconferencing tool for cultivating culture within a team that can’t be physically together. Here are our favorite 5 tips:

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Topics: Working Remotely

Tools your team needs to work from home

By: Christina Southern on Mar 14, 2020 9:15:46 PM

The time has come to consider how your team can maintain productivity and strong communication while not in the office. With the need to work from home growing each day, it is important that business leaders provide their remote employees the tools needed for team and client communication, project management, data management and much more. Let’s take a look at three primary tools that are currently helping businesses across the U.S. thrive in remote settings.

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Topics: Working Remotely

Insight. Experience. Your IT partner. C Spire Business is a managed solutions provider that brings together a team of specialized IT experts to deliver a wide range of technology services for your business. We collaborate with your team to provide new ideas and technologies that keep you prepared for the future. From cloud services to VoIP, our engineers work with you to offer customer inspired IT solutions focused on your needs.

The information contained in this site is provided for informational purposes only, and should not be construed as legal advice on any subject matter.

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