When your internet is down, every minute counts. Without connectivity, your business-critical processes in the cloud are on hold and your employees less productive. Troubleshooting the cause of a lost or slow connection can be tricky, though. Is the internet really down or is there an issue with a firewall or a switch? Maybe a wireless access point or an ethernet cable has gone bad. 

Emerging technologies are helping businesses reach goals in big ways.

Research shows that organizations using technologies such as artificial intelligence (AI), virtual reality (VR), and Internet of Things (IoT) have increased their annual revenue by 58 percent. Financial companies using AI reported a 33 percent improvement in productivity and 37 percent reduction in errors after automating manual processes. And incorporating IoT data into supply chain workflows shortened order fulfillment time by about six days.

The internet is arguably an organization’s most important communication tool. Consider all the ways you rely on it each day. From checking emails and attending video calls to accessing the VPN and uploading/downloading files – the internet is the backbone of business processes.

Knowing when it’s time to move from traditional internet to fiber isn’t always straightforward. Slow, lagging internet can feel normal when cable speeds are all you’ve known.

The fiber switch

Sure, cable was fine for your business in the early days. You mostly used it for email, web browsing and a few office apps. But not now.

Firewalls are an essential first line of defense in an organization’s network security strategy. But if that’s true, why do so many companies ignore them? To better understand, we talked with C Spire Authority engineer Zach Smith, who specializes in all things firewall. 

The business IT industry struggles to provide quick and consistent customer support, but not at C Spire Business. Our technical support team touts a 98 percent customer satisfaction rate. How do we do it? This team is the best of the best, and, most importantly, we have a secret weapon: Customer Success Managers.