Blog

Blog

Don’t know C Spire Business? It’s OK, you will.

By: Christina Southern on Aug 3, 2020 5:45:00 PM

In Tennessee and Alabama, C Spire Business isn't a name you see on every corner. Not like it is in Mississippi, where we provide internet access to hundreds of rural communities, IT solutions to companies large and small, and bring free technology education to thousands of students.

Read More

Topics: Customer Support

Customer Success Managers bridge gaps and resolve issues

By: Christina Southern on Jul 14, 2020 1:42:17 PM

The business internet industry struggles with strong customer support. Learn why here. But C Spire Business' technical support team touts a 98 percent customer satisfaction rate. How do we do it? Well, our technical support team is the best of the best. But we also have a trump card - our Customer Success Managers.

Read More

Topics: Customer Support

Dealing with awful customer support? Here’s how internet and VoIP providers can do better.

By: Christina Southern on Jul 8, 2020 3:23:44 PM

Excellent customer support from vendors is a critical need for businesses. So, it’s a real problem when industry leaders exaggerate their abilities to provide strong technical support. Sorry, but calling a 1-800 number only to be told someone will respond within 24 hours is not the 24/7 support many companies tout. Unfortunately, it's the small and medium businesses that suffer most with these claims by large providers.

Read More

Topics: Customer Support


Insight. Experience. Your IT partner. C Spire Business is a managed solutions provider that brings together a team of specialized IT experts to deliver a wide range of technology services for your business. We collaborate with your team to provide new ideas and technologies that keep you prepared for the future. From cloud services to VoIP, our engineers work with you to offer customer inspired IT solutions focused on your needs.

The information contained in this site is provided for informational purposes only, and should not be construed as legal advice on any subject matter.

Sign up for our monthly newsletter.

For the latest in technology trends, industry news, and C Spire updates.