VoIP gets a bad rap. Why? Primarily because VoIP providers fail to teach businesses how to use it correctly. So let's set the record straight. We'll start with the basics and work our way through a few VoIP myths as well as realistic expectations of VoIP providers. (Note: You probably aren't expecting enough.)
You've used traditional phone systems, so it's understandable that you would have misconceptions about hosted VoIP’s capabilities. However, VoIP is a considerably more sophisticated communication tool than a traditional phone system. That means some of your assumptions simply aren't true.
Here are a couple of myths about hosted VoIP that need to be clarified:
Want the power of VoIP while on the go? Unified communications, also commonly called softphones, are apps that allow you to take your VoIP phone system anywhere you want, no matter the situation – from working at home during a pandemic to touring colleges with your teen or traveling for business.
No one wants to make a call for help when they can quickly get results with a self-service portal.In the IT world, a self-service account management portal allows you to quickly add services or products, make bill payments, submit support tickets and check your billing history. All without leaving your desk.
If you’re in the market for an IT provider, put a self-service portal on your list of criteria.
Great business partners are committed, passionate and smart team players. They challenge you to think beyond the norm and inspire you to reach new goals. Unfortunately, the wrong partnerships can become tedious, leading you down paths that cause confusion and missteps. The bottom line: Your relationships can mean the difference between business success and failure.
C Spire Business is a privately-held telecommunications and technology company driven to deliver the best experiences in wireless, fiber internet, and business IT solutions such as internet, VoIP, cloud and managed services. Read more news releases and announcements at cspire.com/news. For more information, visit cspire.com or find us on Facebook, Twitter or Instagram.
The information contained in this site is provided for informational purposes only, and should not be construed as legal advice on any subject matter.
Sign up for our monthly newsletter.
For the latest in technology trends, industry news, and C Spire updates.