VoIP is a game-changer for the healthcare industry’s communication landscape, allowing for quicker, more reliable communication. It also brings with it a multitude of HIPAA concerns that can be confusing to navigate. We turned to IT risk and compliance expert Robbie Morris to explain why a VoIP solution is subject to HIPAA compliance and what measures should be taken to protect your patient data.
Voice over IP has a bad reputation with many organizations.
Some of the complaints include poor voice quality, lots of downtime, and clunky features. The problem with these complaints is that, in the right provider’s hands, they are completely untrue.
A few years ago, an internet-based phone system sounded like the right solution for companies wanting feature-rich telecommunications. But as many soon discovered, VoIP can be a letdown. To be more precise, VoIP providers who don’t deliver on their promises are a letdown. We talked with Risher Robertson, an IT expert with over 10 years of experience, to better understand the problems businesses with bad VoIP providers face.
Here’s what he had to say:
You've used traditional phone systems, so it's understandable that you would have misconceptions about hosted VoIP’s capabilities. However, VoIP is a considerably more sophisticated communication tool than a traditional phone system. That means some of your assumptions simply aren't true.
Here are a couple of myths about hosted VoIP that need to be clarified:
You don't know VoIP.
More than likely there's something you don't fully understand about VoIP technology or its robust communication features. So let's start with the basics and work our way through some VoIP myths as well as realistic expectations you should have of your VoIP provider. (Note: Your expectations are too low.)
Insight. Experience. Your IT partner. C Spire Business is a managed solutions provider that brings together a team of specialized IT experts to deliver a wide range of technology services for your business. We collaborate with your team to provide new ideas and technologies that keep you prepared for the future. From cloud services to VoIP, our engineers work with you to offer customer inspired IT solutions focused on your needs.
The information contained in this site is provided for informational purposes only, and should not be construed as legal advice on any subject matter.
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