IT support is IT support, right? Nope.

An IT company with a strong support strategy doesn’t just plow through service ticket after service ticket. It helps customers meet their business goals.

What does that look like? For starters, it’s 24/7 support. It’s also a regionally based group of trained IT professionals assigned to your business who don’t just respond to service calls, but personally know your company.

Here are 3 tips for making sure your IT provider is part of your team:

The business world is on high alert. President Biden, the FBI and Department of Homeland Security are warning the private sector about potential Russian-sourced cyber attacks. The consistent theme? “Lean into your cybersecurity strategy,” said Conrad Bell, C Spire Chief Information Security Office. “While there might be more threats than usual, malware, phishing attempts, zero-day attacks, etc, are not new. A smart strategy that deploys layers of security is the best approach to today’s threats.”

C Spire has again earned a spot on CRN’s 2022 Tech Elite 250 list. This annual list features IT solution providers of all sizes in the U.S. and Canada that have earned cutting-edge technical certifications from leading technology suppliers. This is C Spire Business’s 12th consecutive year to be named to the Tech Elite 250 list.

“Times have changed - communication has changed,” says Devere McLennan, co-owner of Ward Mechanical Equipment. “Business has sped up dramatically.”

As one of Mississippi’s largest HVAC product suppliers, the growing company needed an IT partner that would reduce the amount of time they spent trying to get their technology and communication tools to work.

You know VoIP. It has been around for years. But, unfortunately, it is still widely misunderstood. Many business leaders are either confused, intimidated or misinformed about hosted VoIP's capabilities. Let's take a few minutes to debunk three common myths that might be preventing you from making the switch to VoIP.

No one wants to make a call for help when they can quickly get results with a self-service portal. In the IT world, a do-it-yourself account management portal allows you to quickly add services or products, make bill payments, submit and track support tickets and check your billing history. All without leaving your desk.  

If you’re in the market for an IT provider, a self-service portal should be at the top of you must-haves list.