Excellent IT customer support is critical for business success, which makes it a real problem when technology companies exaggerate their abilities. And, no, the promise of a 1-800 support line bot to return your call in 24 hours is NOT the 24/7 support. Unfortunately, it's the small to medium businesses that suffer most when IT providers fail them.

In Tennessee and Alabama, C Spire Business isn't a name you see on every corner. Not like it is in Mississippi, where we provide internet access to hundreds of rural communities, IT solutions to companies large and small, and bring free technology education to thousands of students.

A few years ago, an internet-based phone system sounded like the right solution for companies wanting feature-rich telecommunications. But as many soon discovered, VoIP can be a letdown. To be more precise, VoIP providers who don’t deliver on their promises are a letdown. We talked with Risher Robertson, an IT expert with over 10 years of experience, to better understand the problems businesses with bad VoIP providers face.

Here’s what he had to say:   

Let’s face it – there’s a shortage of fun in all our lives right now. Plus, feeling valued by our employers and connected to co-workers is more difficult as many of us are working from home. We looked around to find fun ideas for using Microsoft Teams videoconferencing tool for cultivating culture within a team that can’t be physically together. Here are our favorite 5 tips:

The time has come to consider how your team can maintain productivity and strong communication while not in the office. With the need to work from home growing each day, it is important that business leaders provide their remote employees the tools needed for team and client communication, project management, data management and much more. Let’s take a look at three primary tools that are currently helping businesses across the U.S. thrive in remote settings.

C Spire Business has achieved a national certification that acknowledges our Professional Services expertise at a new level. The Cisco Advanced Enterprise Networks Architecture Specialization means that C Spire has proven we can provide sophisticated, value-added Cisco solutions through our in-depth sales capabilities, technology skills and service offerings.