You know VoIP. It has been around for years. But, unfortunately, it is still widely misunderstood. Many business leaders are either confused, intimidated or misinformed about hosted VoIP's capabilities. Let's take a few minutes to debunk three common myths that might be preventing you from making the switch to VoIP.

No one wants to make a call for help when they can quickly get results with a self-service portal. In the IT world, a do-it-yourself account management portal allows you to quickly add services or products, make bill payments, submit and track support tickets and check your billing history. All without leaving your desk.  

If you’re in the market for an IT provider, a self-service portal should be at the top of you must-haves list.

Excellent IT customer support is critical for business success, which makes it a real problem when technology companies exaggerate their abilities. And, no, the promise of a 1-800 support line bot to return your call in 24 hours is NOT the 24/7 support. Unfortunately, it's the small to medium businesses that suffer most when IT providers fail them.

In Tennessee and Alabama, C Spire Business isn't a name you see on every corner. Not like it is in Mississippi, where we provide internet access to hundreds of rural communities, IT solutions to companies large and small, and bring free technology education to thousands of students.

A few years ago, an internet-based phone system sounded like the right solution for companies wanting feature-rich telecommunications. But as many soon discovered, VoIP can be a letdown. To be more precise, VoIP providers who don’t deliver on their promises are a letdown. We talked with Risher Robertson, an IT expert with over 10 years of experience, to better understand the problems businesses with bad VoIP providers face.

Here’s what he had to say:   

Let’s face it – there’s a shortage of fun in all our lives right now. Plus, feeling valued by our employers and connected to co-workers is more difficult as many of us are working from home. We looked around to find fun ideas for using Microsoft Teams videoconferencing tool for cultivating culture within a team that can’t be physically together. Here are our favorite 5 tips: